INBOUND CALL CENTER AND TELEPHONE CUSTOMER SERVICE SUPPORT
PCX IS AT YOUR SERVICE

	“The customer is always right.” As old as this adage is, it is possibly any long-standing business’s secret for its success. Customers are the lifeline of a business and the experience that is given to them can make or break a business. We, at PCX, believe in this. We make it our goal to provide your company with unparalleled inbound call center services, answering services, and telephone customer service support.
We follow a simple philosophy in all our inbound call center services: Quality prevails. A customer service BPO at your service, we have divided our inbound call center services to suit the exact needs of your business.

From humble start-up corporations to large-scale enterprises, you get the same unsurpassed call customer service and phone answering services. Our highly skilled customer service representatives are trained to answer all your customers’ concerns and provide them with the quality customer care around the clock, 365 days a year, 24 hours a day.

With an Intelligent Voice Respond System (IVR) integrated into your account, your customer’s case history and general information will be at our CSR’s fingertips before they even receive the call. Through Skills-Based Routing only the right calls will reach the right agents capable of handling the job. With the use of Customized Reporting, Quality Assurance, Recording, and CRM customer relationship management software, our inbound call center support system is geared to solidify your relationship with your customers and retain them for a long time.

Make the conneXion! Contact us today and to learn more on how our inbound call center services can fulfill your business needs.

AT PCX, WE HAVE A WIDE RANGE OF INBOUND CALL CENTER SERVICES FOR YOU:

Customer Service & General Inquiries, Billing Inquiries, Reservations Handling, Service Scheduling, Order Taking Entry: Do you have one phone number that your clients call for all their concerns? How would you like to break down those calls based upon specific needs while still providing that one phone number? We will gladly do this for you with a helping hand and a listening ear.

Contest / Event Registrations, Dial-in Surveys, Dial-in Polls: Short-term or Long-term, PCX can provide you with assistance.

Claims Processing and Support Center: Legal Claims, Insurance Claims, Medical Claims, etc. You name it, we can help. We at accept these claims and process them for you, even from first call to the case closing.

Third-Party Verifications (TPVs): We confirm sales orders or any piece of information by providing you with a TPV number you can dial and we will be ready to verify and record your transactions.

Dealer Locator Services: We centralize your business by assisting your customers in finding the location nearest to them. We also handle the coordination between locations and handle the software necessary to make these transactions seamless.

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