To stay competitive, companies cannot always rely on their customers contacting them. Customer care services are becoming more and more proactive. First, PCX will assess your outbound requirements. We will then help you to implement and/or develop a strategy to complement your company’s existing programs. Our highly-trained and professional Telemarketers are able to provide 24/7 outbound support for worldwide product and service promotions, appointment setting.

Where Does Your Company Fit?

Start-ups – Complete PCX Support Center Package
Small and Medium Enterprises (SMEs) – PCX Back Office Support Package
Large Corporations – PCX Overflow or PCX Seasonal Support Package

Telemarketing

Are you looking to improve your revenues and increase your sales? Are new potential customers not knocking at your door? Maybe you should knock on theirs, or in this case, CALL on theirs. Have you ever received a call at home soliciting you to buy products and services? As you may already know, Telemarketing is evermore prevalent in today’s competitive market. Most companies, of all sizes, are employing various methods of bringing in new business. Let PCX help you create new business for your company. Employ our highly competent Telemarketers to contact your untapped sources of revenue. We will sell your products and services for you. Just provide us with leads, or if you’ve never done this before, we can provide them to you.

Appointment Setting and Lead Generation

Are your products and services more complex? Do you trust your current sales staff to do the job more efficiently? If this is the case, let us just set appointments with potential clients for your staff freeing them to do only what they do best…close. To take it a step further, we can even just generate fully qualified leads for your sales staff to handle as they see fit. PCX will obtain all pertinent information required by your company, access potential customer’s need to buy, and even obtain their timetable for buying. Insurance Companies, Mortgage Brokerages, Real Estate Brokerages, Software Developers, etc. employ methods such as these.

Market Surveys and Industry Research

Are you preparing a Market Study? Are you just surveying potential customers? Do you just want to poll people’s consumer tendencies, political views, general opinions, etc.? Projects like these require time, effort and manpower. Let PCX alleviate you of this requirement. Our Phone Specialists can easily fulfill this requirement at a fraction of what your company would normally be paying.

Product / Service Launches and Promotions

Is your product or service just coming to market? Are you promoting or launching a supplemental brand to your current products or services? PCX can easily promote products, services, events, raffles, websites, etc. We will ensure awareness of your company.

Customer Loyalty Programs, Customer Win-Backs

Are your customers, all of the sudden, not purchasing as much from your company anymore? Are you re-launching a new and improved product or service? Has your company recently developed customer loyalty programs? PCX is ready to and capable of assisting you in your customer retention efforts.

Verifications, Collections, and Bill Chasing

Information Verification, Debt Collections, and Bill Chasing are extremely labor-intensive campaigns. Furthermore, these campaigns can be extremely lengthy. The costs associated in maintaining these, sometimes, absolutely necessary functions can weigh in heavily. PCX is available at a fraction of the cost.

WE WILL PROVIDE

• Facilities
• Connectivity and Telecommunications
• Supervisory and Managerial Staff
• Telephone Service Specialist / Telemarketer
• Customer / Database Management System
• Voice Recordings

(Can provide database or leads)