In business, our customers should be of the outmost importance. The customer experience for new and existing customers can make or break any company. Therefore, it is imperative to make the customer experience the most helpful and the most pleasant. We at PCX understand this! Our friendly and professional Customer Service Representatives will gladly receive your customer’s calls/data and will then provide them with the quality customer care they deserve. With PCX, you can seamlessly transfer this call burden to our Customer Service Specialists around the clock, 365 days a year and 24 hours a day.

Our CSRs can be fully knowledgeable and ready for these calls with the help of our first line of defense, an Intelligent Voice Response (IVR) system. With this technology, your customer’s case history and general information will be at our CSR’s fingertips before they even receive the call. Through Skills-Based Routing only the right calls will reach the right agents capable of handling the job.

Where Do You Fit?

Start-ups – Complete PCX Support Center Package
Small and Medium Enterprises (SMEs) – PCX Back Office Support Package
Large Corporations – PCX Seasonal Support Package

Customer Service & General Inquiries, Billing Inquiries, Reservations Handling, Service Scheduling, Order Taking Entry:

We all have customers that call for assistance. Whether they call with a complaint, a general question, a payment inquiry, a reservation request, to schedule maintenance or to simply place an order, customers demand good service! Do you have one phone number that your clients call for all their concerns? How would you like to break down those calls based upon specific needs while still providing that one phone number? We will gladly do this for you with a helping hand and a listening ear.

Contest / Event Registrations, Dial-in Surveys, Dial-in Polls:

Do you require registration handling? Do you require telephone agents to assist in surveys and polls? Short-term or Long-term, PCX can provide you with assistance.

Claims Processing and Support Center:

Legal Claims, Insurance Claims, Medical Claims, etc…You name it; PCX can help. We at PCX can accept these claims and process them for you. We can be your entire support center from the first call to the case closing.

Third-Party Verifications (TPVs)

Does your business require or make use of third-party vendors to confirm sales orders or any other piece of information? Let PCX provide you with this service. We will provide you with a TPV number that you can dial where we will be ready to verify and record your transactions.

Dealer Locator Services

Would you like to centralize your business? Do you have multiple locations that are local to your customer’s need? We can assist your customers in finding the nearest location to them. We can also handle the coordination between locations. PCX can supply and handle the software necessary to make these transactions seamless.

WE WILL PROVIDE:

• Toll-Free Access Numbers
• Facilities
• Connectivity and Telecommunications
• Customer Service Specialist
• Supervisory and Managerial Staff
• Customer / Database Management System
• Quality Control