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INDUSTRY NEWS |
Latest Contact Center Industry News
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Pacific ConneXion LLC is an offshore outsourcer of both inbound and outbound call center support solutions. Off-shore Outsourcing with Pacific Connexion is a cost effective alternative to on-shore or near-shore services due to its Philippine-based operations. Pacific Connexion provides services such: Help Desk, Customer Service, Order Taking, Answering Service, Telemarketing, Survey Taking, Chat Support, Email Support, etc." Furthermore, Pacific Connexion maintains a BPO (Business Process Outsourcing) Division that is capable of Web Design & Development, Software Development, Medical & Legal Transcription, Data Entry & Encoding and more..."
Through our various partnerships with the industry’s leaders in telecommunications and CTI / CRM technologies, PCX is able to provide you and your customers with a versatile multi-channel contact center. Via the phone, e-mail and web, PCX customer care specialists will be available to support all your customer’s inbound inquiries or will provide for all your outbound call requirements.
In today's global economy, labor costs have risen exponentially. Sidelined by costs, companies are still expected to provide the same quality services their customers have accustomed to. This can present companies with an incredible financial drain. Not only do companies employ those essential to their core business, but they must also employ those who are dedicated to maintaining their infrastructure. >> learn more.
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